Welcome to actdecks.com.au (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website actdecks.com.au (the “Site”) or use any related services (collectively, the “Services”).

By accessing or using our Site, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

We may collect personal information and non-personal information in various ways, including when you:

  1. Visit our Site – We automatically collect information such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
  2. Contact us – If you send us inquiries or requests via email, a contact form, phone, or other means, we may collect the information you provide (e.g., name, email address, phone number, message content).
  3. Make a purchase or request a quote – We may collect billing and financial information (e.g., credit card details, billing addresses, payment details) when you make purchases or request estimates, if such services are provided through the Site.
  4. Subscribe to communications – If you sign up for newsletters or other communications, we collect your name, email address, and any other information provided through the subscription form.
  5. Cookies and similar technologies – We may use cookies, web beacons, tracking pixels, and other tracking technologies on our Site to help customize and improve your user experience. These technologies may collect details about your interactions with our Site.

2. Use of Your Information

We collect and use your personal information for the following purposes:

  1. To provide our Services – Including order processing, delivering requested products, and responding to your inquiries.
  2. To personalize user experience – We may use information to understand how our users as a group use the services and resources provided on our Site.
  3. To improve our Site – We continually strive to improve our website offerings based on the information and feedback we receive from you.
  4. To send administrative information – Such as confirmations, technical notices, updates, and security alerts.
  5. To send marketing and promotional communications – Where you have opted in to receive such information or where otherwise permissible by law.
  6. To enforce our terms, conditions, and policies – And to comply with legal and regulatory obligations.

3. Disclosure of Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share information with third parties for the following purposes:

  1. Service Providers: We may share your information with trusted third-party providers who assist us in operating our Site, conducting our business, or serving our customers. For example, payment processors, hosting providers, or customer service platforms.
  2. Legal Compliance: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), we may disclose your personal information.
  3. Business Transactions: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of some or all of our assets, your information may be transferred to the acquiring entity.
  4. Protective Measures: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies or to protect the rights, property, or safety of us, our customers, or others.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small text files placed on your computer or device by websites you visit. They are widely used to make websites work more efficiently, as well as to provide reporting information and assist with marketing activities. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

Examples of how we use cookies include:

  • Authentication: To recognize when you return to the Site.
  • Analytics: To help us understand how visitors use the Site so we can improve the user experience. We may use tools like Google Analytics (which may store cookies) to collect information about how you use the Site.

5. Third-Party Websites

Our Site may contain links to third-party websites and services that are not operated or controlled by us. Any information you provide to these third parties is governed by their privacy policies, not ours. We encourage you to review the privacy policies of any third-party site you visit.

6. Data Security

We take reasonable measures to safeguard the personal information we hold from misuse, interference, loss, and from unauthorized access, modification, or disclosure. However, please note that no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security of your data.

7. Retention of Your Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal or regulatory requirements. When we no longer need your personal information, we will take reasonable steps to destroy or permanently de-identify it in accordance with our internal retention policies and applicable laws.

8. International Transfers of Information

If we transfer personal information outside of Australia, we will take steps to ensure that the recipient provides an adequate level of protection in relation to personal information. We will only transfer personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

9. Your Rights and Choices

Under the Australian Privacy Principles, you have certain rights regarding the personal information we hold about you, including the right to:

  1. Access: Request access to the personal information we hold about you.
  2. Correction: Request correction of any inaccurate, incomplete, or out-of-date personal information.
  3. Withdrawal of Consent: Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time.
  4. Opt-Out: You can opt out of receiving marketing or promotional communications from us by following the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the contact details provided below. We may request specific information from you to help us confirm your identity before processing your request.

10. Children’s Privacy

Our Site and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that we have collected personal information from a child without parental or guardian consent, please contact us so that we can take appropriate steps to delete or anonymize the information.

11. Changes to This Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on the Site. We will indicate the “Last updated” date at the top of this page. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.

12. Complaints and Contact Information

If you have any questions, concerns, or complaints regarding our Privacy Policy or our data handling practices, please contact us using the details below. We will promptly investigate and attempt to resolve any complaint in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Contact Us:

Address: unit 10/157 Gladstone st, Fyshwick, ACT, 2609

Email: info@actdecks.com.au

Phone: 02 6280 6858

Privacy Policy